Job Description :
Recruitment for Application Support Engineer Level 1 - ISL at IBM Bangalore
Job Requirements:
- Managing all customer communication channels.
- Responsible for case management and customer communication.
- Coordinate between customer, Hosting/internal teams and emptoris customer support.
- Train customers on Emptoris software and best practices.
- Priorities customer requirements and resolve within customer SLO so having Strong analytical and problem solving skills.
- Excel by learning multiple products and support processes.
- Strong adherence to Emptoris value system.
- Participate in schedule to assist 24x7x365 support for Emptoris customers.
- Should have 2-3 years of previous Tier 1 Customer/Application Support experience..
- Excellent written and verbal communication skills with neutral accent.
- Hands on browser based client applications, MS SQL or Oracle experience is a plus.
- Client based operating systems and applications – Win2K, Win2003, Win XP, IE 6.0 and Current versions of MS Word/Excel.
Job Field : Commerce/Software Development & Support
Job Profile : Software Developer
Job ID: SWG-0497739
Skill Required : Good and Fluent English Communication skills
Job Profile : Software Developer
Job ID: SWG-0497739
Skill Required : Good and Fluent English Communication skills
Job Location : Pune, India
Qualification Required : Any Bachelor's Degree
Experience : 2 - 3 Years
Salary : Not yet Disclosed
Last Date : ASAP
Qualification Required : Any Bachelor's Degree
Experience : 2 - 3 Years
Salary : Not yet Disclosed
Last Date : ASAP
To Know more and Apply : Click Here
Company URL: http://www.ibm.com
Company Details :
Company Name : IBM, India Company URL: http://www.ibm.com
Contact Details :
About Company :
IBM is the global IT company and it has great influence in the field of IT Hardware and Software. And It is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants is receiving consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM Sales and Distribution develops, integrates, sells and distributes IBM's unparalleled array of products and services.
